Terms of Service | CleanWhale Singapore

Last updated: 3 October 2026.

1. Platform operator

CLEAN WHALE SINGAPORE PTE. LTD. (UEN 202644653M), 10 Anson Road, #13-09, International Plaza, Singapore 079903. Contact: [email protected].

2. How the platform works

CleanWhale provides a platform to arrange cleaning and related services with independent service providers. CleanWhale is the booking intermediary, rather than the provider performing the cleaning. The service provider is responsible for carrying out the agreed work. The provider’s identity and applicable service details must be made available in the booking confirmation before the service takes place. CleanWhale remains responsible for its own platform services and obligations under applicable law.

3. Booking and confirmation

Choose the service, property details, optional tasks, address and preferred appointment time. Supply accurate contact and access information. An estimate or booking request is not a guarantee of availability. A booking becomes confirmed when you receive confirmation stating the agreed service, provider, date, price and any applicable conditions. If a suitable provider is unavailable, we will inform you and offer another time or cancellation.

4. Prices and payment

All prices are in Singapore dollars (SGD / S$). The total, any platform fee, applicable GST and optional charges must be clearly disclosed before you confirm. A displayed estimate may change when you change the service scope. Extra work or a price increase requires your agreement before the work is performed. Available payment methods are shown during booking; do not transfer money in response to an unverified payment request.

5. Scope and access

The booking confirmation and selected service description define the work included. Optional tasks are included only when selected or separately agreed. Provide safe access, disclose fragile items and relevant risks, and secure valuables and pets. Hazardous materials, pest infestations, work at unsafe heights, specialist repairs and other work outside the confirmed scope are excluded unless expressly agreed with a suitably qualified provider. Providers may decline unsafe work.

6. Changes, cancellations and refunds

Contact [email protected] promptly to request a change or cancellation. Any cancellation deadline or charge must be disclosed before confirmation and agreed as part of that booking; these terms do not introduce an automatic cancellation fee. If the service cannot be supplied and no alternative is accepted, amounts paid for the unperformed service will be refunded. Approved refunds use the original payment method where practical; processing time depends on the payment provider. Statutory rights remain unaffected.

7. Recurring bookings

Select recurring cleaning only if you want repeated appointments. The frequency, price, any minimum commitment and payment authorisation must be disclosed before you agree. You may request cancellation or rescheduling through your account where available or by email. Changes apply to future appointments subject to the conditions disclosed for the confirmed booking.

8. Service issues and property damage

Report missing work, damage or a service complaint to [email protected] as soon as reasonably possible. Include the booking reference, a description and photographs if available. We will help communicate with the independent provider and investigate the platform’s own involvement. The provider remains responsible for its work; nothing here removes responsibility imposed on CleanWhale by law. We do not promise insurance or a particular remedy unless expressly stated in the booking.

9. Accounts and communications

Keep account credentials secure. We may contact you about bookings, access arrangements and service issues. Promotional communications are separate from essential booking messages and may be opted out of. Personal information is handled under our Privacy Policy and Cookies Policy.

10. Applicable law and changes

These terms are governed by Singapore law. Contact us first so we can try to resolve a dispute. Nothing in these terms limits mandatory consumer protections or liability that cannot lawfully be excluded. Material changes apply to future bookings and do not retrospectively alter an already confirmed booking without your agreement.